👨‍💻 Technical Support

Our tech support team helps resolve portal issues like progress tracking, percentage errors, or glitches for a smooth learning experience.

1. Trouble accessing the portal (e.g., login errors, loading issues)

• Try switching to a different browser or internet connection.
• Clear your browser cache and cookies, then refresh the page.
• Still stuck? Go to the Help section for support.

2. Coding practice marks not updating?

• Share a screenshot so we can see what’s happening.
• Make sure all questions are attempted. In SQL, clicking “Show Answer” may block completion.
• If it still doesn’t reflect, contact tech support.

3. Seeing “Sorry, you don't have the access”?

• Check your internet connection and refresh the page.
• Confirm you’re logging in with the correct mobile number or email.
• If nothing works, reach out to tech support.

4. Login issues with OTP?

• Ensure a strong network signal.
• Enter the correct OTP. If blocked due to too many attempts, contact support.

5. Submit button not working in coding sessions?

• It may be a browser or internet issue. Refresh or try another browser.
• Still facing it? Ping the tech support team.

6. Exam ended suddenly?

• Could be unstable internet or switching tabs.
• Use a stable network and avoid minimizing your window.
• If this happened despite following all rules, contact support.

7. Course completion not showing 100%?

• Double-check if all units—including Growth Cycle—are complete.
• If everything is done, contact support to look into it.

8. Cheat Sheet not marked complete?

• Try again after refreshing or using a different device/network.
• If still not marked, report to tech support.

9. MCQ test not showing as completed?

• Might be a network glitch. Retry on a stable connection.
• Still not updating? Reach out to support.

10. Camera not working during exams?

• Use a stable network and compatible device (laptop/desktop recommended).
• Avoid SQL unit skips or clicking “Show Answer.”
• Still stuck? Contact support.

11. FACE IO (face verification) not working?

• Refer to the Biometric Face Verification troubleshooting guide or reach out to support.

12. "Not Secure" warning in the URL?

• It’s a certificate issue. Please report to tech support.

13. Schedule not unlocking today?

• Daily unlock happens after 6 PM. If it’s past 6 PM and still locked, report it.

14. Duplicate units showing in schedule?

• This is likely a technical glitch. Report to the tech team.

15. Homepage showing an error?

• Switch your network or refresh the page.
• Still seeing it? Contact tech support.

16. Can’t access a unit in your schedule?

• That unit may have been removed. If it’s still showing, report the issue.

17. Can’t change learning speed?

• Speed can be changed only once every 7 days.
• If the option is missing or showing errors, contact support.

18. Next Growth Cycle not unlocking?

• Make sure criteria units are completed.
• If it’s a weekday GC, it’ll unlock on Monday.
• If it’s Monday and still locked, reach out to support.

19. "My Journey" page showing an error?

• Try a different network or device.
• Still getting the error? Contact support.

20. “Sorry, you don’t have access to this content”?

• This might be due to removed units still appearing. Report the issue.

21. Video/session buffering?

• Log out, update Chrome, clear browsing data, and restart your device.

22. Portal shows a blank/white screen?

• Follow the same steps as above: log out, update Chrome, clear cache, and try again.
• Still not working? Contact tech support.

23. Error: "You haven’t subscribed to any program"

• Log out and log back in via https://learning.ccbp.in/ with your registered mobile.
• Check the ‘Your Schedule’ section.

24. Error: "Heavy traffic on our server"

• Please try again after an hour.

25. Error: "Browser does not support playing this video"

• Log out, update Chrome, clear cache, and restart.

26. Error: "Webpage temporarily down"

• Try the same browser fix steps. If it doesn’t resolve, let us know.

27. How to clear cookies/cache in Chrome?

• Go to Chrome > More > More Tools > Clear browsing data > Select ‘All time’ > Clear data.

28. Error: "Register for the program to access content"

• Share the course name or link with us—we’ll help you right away.

29. Error: Page unresponsive during coding?

• Check your code for mistakes. Post it in the Discussions section for help.

30. Code roaming on the session page?

• No worries—it’s a security display. Everything’s fine!