> ## Documentation Index
> Fetch the complete documentation index at: https://nxtwavedisruptivetechnologiesprivatelimited.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# 👨‍💻 Technical Support

> Our tech support team helps resolve portal issues like progress tracking, percentage errors, or glitches for a smooth learning experience.

<AccordionGroup>
  <Accordion title="1. Trouble accessing the portal (e.g., login errors, loading issues)">
    * Try switching to a different browser or internet connection.
    * Clear your browser cache and cookies, then refresh the page.
    * Still stuck? Go to the Help section for support.
  </Accordion>
</AccordionGroup>

<Accordion title="2. Coding practice marks not updating?">
  * Share a screenshot so we can see what’s happening.
  * Make sure all questions are attempted. In SQL, clicking "Show Answer" may block completion.
  * If it still doesn't reflect, contact tech support.
</Accordion>

<Accordion title="3. Seeing “Sorry, you don't have the access”?">
  * Check your internet connection and refresh the page.
  * Confirm you're logging in with the correct mobile number or email.
  * If nothing works, reach out to tech support.
</Accordion>

<AccordionGroup>
  <Accordion title="4. Login issues with OTP?">
    * Ensure a strong network signal.
    * Enter the correct OTP. If blocked due to too many attempts, contact support.
  </Accordion>
</AccordionGroup>

<Accordion title="5. Submit button not working in coding sessions?">
  * It may be a browser or internet issue. Refresh or try another browser.
  * Still facing it? Ping the tech support team.
</Accordion>

<Accordion title="6. Exam ended suddenly?">
  * Could be unstable internet or switching tabs.
  * Use a stable network and avoid minimizing your window.
  * If this happened despite following all rules, contact support.
</Accordion>

<Accordion title="7. Course completion not showing 100%?">
  * Double-check if all units—including Growth Cycle—are complete.
  * If everything is done, contact support to look into it.
</Accordion>

<Accordion title="8. Cheat Sheet not marked complete?">
  * Try again after refreshing or using a different device/network.
  * If still not marked, report to tech support.
</Accordion>

<Accordion title="9. MCQ test not showing as completed?">
  * Might be a network glitch. Retry on a stable connection.
  * Still not updating? Reach out to support.
</Accordion>

<Accordion title="10. Camera not working during exams?">
  * Use a stable network and compatible device (laptop/desktop recommended).
  * Avoid SQL unit skips or clicking "Show Answer."
  * Still stuck? Contact support.
</Accordion>

<Accordion title="11. FACE IO (face verification) not working?">
  * Refer to the Biometric Face Verification troubleshooting guide or reach out to support.
</Accordion>

<Accordion title="12. &#x22;Not Secure&#x22; warning in the URL?">
  * It’s a certificate issue. Please report to tech support.
</Accordion>

<Accordion title="13. Schedule not unlocking today?">
  * Daily unlock happens after 6 PM. If it’s past 6 PM and still locked, report it.
</Accordion>

<Accordion title="14. Duplicate units showing in schedule?">
  * This is likely a technical glitch. Report to the tech team.
</Accordion>

<Accordion title="15. Homepage showing an error?">
  * Switch your network or refresh the page.
  * Still seeing it? Contact tech support.
</Accordion>

<Accordion title="16. Can’t access a unit in your schedule?">
  * That unit may have been removed. If it's still showing, report the issue.
</Accordion>

<Accordion title="17. Can’t change learning speed?">
  * Speed can be changed only once every 7 days.
  * If the option is missing or showing errors, contact support.
</Accordion>

<Accordion title="18. Next Growth Cycle not unlocking?">
  * Make sure criteria units are completed.
  * If it’s a weekday GC, it’ll unlock on Monday.
  * If it’s Monday and still locked, reach out to support.
</Accordion>

<Accordion title="19. &#x22;My Journey&#x22; page showing an error?">
  * Try a different network or device.
  * Still getting the error? Contact support.
</Accordion>

<Accordion title="20. “Sorry, you don’t have access to this content”?">
  * This might be due to removed units still appearing. Report the issue.
</Accordion>

<Accordion title="21. Video/session buffering?">
  * Log out, update Chrome, clear browsing data, and restart your device.
</Accordion>

<Accordion title="22. Portal shows a blank/white screen?">
  * Follow the same steps as above: log out, update Chrome, clear cache, and try again.
  * Still not working? Contact tech support.
</Accordion>

<Accordion title="23. Error: &#x22;You haven’t subscribed to any program&#x22;">
  * Log out and log back in via [https://learning.ccbp.in/](https://learning.ccbp.in/) with your registered mobile.
  * Check the 'Your Schedule' section.
</Accordion>

<Accordion title="24. Error: &#x22;Heavy traffic on our server&#x22;">
  * Please try again after an hour.
</Accordion>

<Accordion title="25. Error: &#x22;Browser does not support playing this video&#x22;">
  * Log out, update Chrome, clear cache, and restart.
</Accordion>

<Accordion title="26. Error: &#x22;Webpage temporarily down&#x22;">
  * Try the same browser fix steps. If it doesn’t resolve, let us know.
</Accordion>

<Accordion title="27. How to clear cookies/cache in Chrome?">
  * Go to Chrome > More > More Tools > Clear browsing data > Select ‘All time’ > Clear data.
</Accordion>

<Accordion title="28. Error: &#x22;Register for the program to access content&#x22;">
  * Share the course name or link with us—we’ll help you right away.
</Accordion>

<Accordion title="29. Error: Page unresponsive during coding?">
  * Check your code for mistakes. Post it in the Discussions section for help.
</Accordion>

<Accordion title="30. Code roaming on the session page?">
  * No worries—it’s a security display. Everything's fine!
</Accordion>